Once a Venmo transfer is initiated to an existing, valid Venmo account, we cannot stop payments sent to the wrong account. If you transferred your funds to the wrong account and the transfer was successful, we can no longer recover the funds. Please make sure to check if you have linked the correct Venmo account.
If the phone number that was used for the transfer is not associated with an active Venmo account, the transfer will go into an "unclaimed" state with Venmo. When this happens, Venmo keeps the funds in an unclaimed status for 30 days to see if anyone claims the account. Assuming no one does, the funds are returned to us and put back into your Dosh Wallet. At that point, you can update your account information and try again.
However, if someone creates a Venmo account with the phone number you sent the funds to, they will be able to claim these funds. Unfortunately, we will not be able to retrieve funds that have been sent to the wrong, active Venmo account.
If you think you’ve made a transfer to the incorrect Venmo account, you can submit a ticket, and we can attempt to cancel this transfer request so that you can update your information and try again. However, there is no guarantee that this will work.