Although our goal is to give you cash back automatically, sometimes it may take up to seven days for the cash back to appear in your wallet. In some cases, a credit card transaction may take longer to process than other ones. The best way to know if your purchase was recognized as a credit transaction is to look at the top or bottom of the receipt where it should either state credit or debit. Remember, some chip readers will read your credit card as debit, and there is no way around this.
If it states credit on the receipt, then please allow up to seven days for the cash back to appear. If it states debit on the receipt, then go ahead and send it to our Consumer Support team we'll get you your cash back immediately. If it's been seven days from a credit card transaction and you still haven't received cash back, send your receipt to our Consumer Support team. We assure you that we will give you your money back.