"Present balance" is the total amount of funds you have in your wallet, including your pending cash back from recent purchases.
This pending cash back is released when the qualifying transaction has been cleared by your credit card processor. In the meantime, you will see "pending" in green next to the transaction. If the cash back is in a pending state it cannot be withdrawn until the qualifying transaction has been officially cleared.
Once the qualifying transaction has cleared, the pending cash back will no longer be in a pending state. It will now be reflected under "Available to Transfer," so you'll be able to withdraw those funds once you reach the minimum required amount of $25. You should also see confirmation that the transaction cleared in your wallet details.
Please allow up to 30 days for any in-store purchases and up to 90 days for any mobile / online purchases to clear and move from Pending into Available to Withdraw.
Have questions about a transaction? Contact our Dosh Support Team!