Your "present balance" is the total amount of funds you have in your Dosh wallet. This balance includes any cash back that is currently "pending". If the cash back is in a "pending "state, it cannot be withdrawn until the qualifying transaction has officially cleared in our system.
Please note, the cash back amount you have earned will be in a "pending" state until the transaction has been officially cleared on our end. Although your transaction may have already cleared with your bank or credit card, the updates we receive are an entirely separate process. Once our system has received the necessary update from your credit card processor, you will receive your cash back.
When this happens, you will no longer see "pending" in green underneath your cash back amount. It will now be reflected under "available to transfer," so you'll be able to withdraw those funds. In your Dosh wallet, "available to transfer" only includes the transactions that have cleared and doesn't include any pending cash back that hasn't been issued. You will be able to see the exact amount of your pending cash back in your wallet.
Please note, you must have at least $25 in your "available to transfer" balance to be able to withdraw any funds. If your “present balance” is higher than your “available to transfer” balance, then you must wait for your pending cash back to clear in our system.
Have questions about transferring your funds? Contact our Dosh Support Team!