Once a PayPal transfer is initiated to an existing, valid PayPal account, we cannot stop payments sent to the wrong PayPal address.
If you transferred your funds to the wrong account and the transfer was successful, we can no longer recover the funds. Please make sure to check if you have linked the correct PayPal account.
If your funds were transferred to an email address that is not associated with an active PayPal account, your transfer will go into an “unclaimed” state with PayPal. When this happens, PayPal keeps the funds in an unclaimed status for 30 days to see if anyone claims the account. Assuming no one does, the funds are returned to us and put back into your Dosh Wallet. At that point, you can update your account information and try again.
However, if someone creates a PayPal account with the email address you sent the funds to, they will be able to claim these funds. Unfortunately, we will not be able to retrieve funds that have been sent to the wrong, active PayPal account.
We can try to cancel unclaimed transfer requests so that you can update your information and try again. If your transfer is unclaimed, and you need to cancel it, please submit a ticket.