There is a combination of settings that may impede the phone or carrier from allowing the text to go through. Follow the steps below to resolve this issue:
- For new users only: Ensure the mobile number you have registered with Dosh was entered correctly. If it was incorrectly entered, you will not receive the text.
- For existing users only: If you have changed your phone number recently, you will have to request a phone number change with our Dosh Support first. Then we’ll change your phone number, so that you can log back into your account.
If the steps listed above do not work, try calling your phone provider and ask them to assist you with the following:
- Ask your mobile phone carrier if they are set to send you 6-digit text verification codes because you are not receiving them. Ask them if the limitation could be how your mobile phone is configured or how your mobile account is set up (some carriers only send 4-digits, so your carrier will assist you with resolving this and your device configuration).
- If you have an old T-Mobile account, your device may be set to block incoming SMS texts. You can request to unblock it temporarily, and it only takes 24 hours to implement. You may work directly with your carrier to have this done.
If you are still having trouble receiving our verification code, please submit a ticket to Dosh Support. We’ll help you sign-up or get back into your account!