Why can’t I link my card?

You can link your Visa, MasterCard, or American Express card. We do not allow prepaid, Discover, or department store cards at the moment. Always ensure that you have the latest Dosh update and that your phone is updated as well. Other instances as to why you cannot link a credit card may be due to one of the following:

1. The name on your Dosh profile is different from the name on your card. Please try to update your profile name to reflect the name on your card.
2. Double-check that your card’s CVV is correct.
3. Make sure to use the zip code that’s listed on your billing address. If you’ve recently moved, try your old zip code.
4. Credit cards with the same account number cannot be linked to two different Dosh accounts (joint bank account). Since we can only pay out cash awards once on any transaction, we cannot support multiple Dosh accounts associated with the same credit card number. This includes any instance of a card with an authorized user—although the names on the cards may be different, if the card number is the same, it can only be associated with one Dosh account. Our recommendation is to reach out to your bank or the credit card company to see if you can get cards with separate numbers. This may work with some banks/credit card companies but not others.
5. If your card is linked to another cash back program, you will have to unlink that card from that program to take advantage of our Dosh cash backs. You will need to contact the other program’s customer support directly and inform them that you are trying to link your card to another cash back program and you would like to have your card’s information removed from their system. 

Once you link your card(s), please allow a day to ensure your card(s) have been registered with Dosh. Otherwise, this may result in a no cash back instance. If you are still unable to add your card, please submit a ticket to Dosh Support. To help us troubleshoot better, please send us a screenshot of the error message you’re receiving. We’ll help you add your card, so that you can start Doshing!